Booking Terms and Conditions
You acknowledge that by making a booking to see or have a reading/healing through www.allysonmarriott.com and acknowledging you have read and understood these Booking Terms and Conditions, you are entering an agreement with ‘Allyson Louise Marriott”(ABN: 16 832 519 571) on the following Booking Terms and Conditions and our privacy policy.
Fee and Payment
1.1 For each booking to see Allyson you will be required to pay a fee of as per the scheduled price, the “Fee”). To secure your booking with Allyson, you will be required to pay the Fee in full at the time of booking your appointment. If payment of the Fee is not received in full, your booking will not be scheduled and confirmed.
1.2 The Fee (or any part of it) is non-refundable (including after your reading takes place) except in accordance with the Cancellation Policy (set out below).
1.3 You agree that any payment made via a third party software, website or interface shall be subject to that third party’s terms and conditions (including, for example, payment made via PayPal shall be made in accordance with the Legal Agreements for PayPal Services).
Location and Timing
2.1 In order to participate in your psychic reading or remote healing, you agree to participate in your reading appointment at the time, location and/or by the method chosen by you when making your booking. Please be careful and take note of your booking time, location and/or method – incorrect scheduled bookings shall be treated as missed appointments in accordance with the Cancellation Policy (set out below).
2.2 If you make a booking to attend a face-to-face reading with Allyson, then, due to privacy reasons, a specific address for the appointment will only be provided to you (via text or email) the day prior to your scheduled appointment, provided payment of the Fee has been received by us.
2.3 You agree that you shall not disclose such address to any person without our prior written consent.
2.4 You must notify Allyson if you are making a booking on behalf of another person. In such event, you agree to provide a copy of photo identification of the person for whom you are making the booking. You must also provide these Booking Terms and Conditions and the relevant ‘Reading Release’ to that person and ensure that person has read, understands and agrees to these Booking Terms and Conditions and the relevant Reading Release. Regardless, you agree that you will be responsible and liable for all costs, damages and expenses arising in connection with that person’s appointment to see Allyson.
Online Video Reading Conditions
If you make a booking to participate in an Online Video Reading (for example, via Zoom, then the following further terms and conditions shall apply to you:
payment of the full Fee must be received by us at the time of booking your appointment;
you shall be responsible for ensuring that your time-conversion settings while making a booking, and participating in a reading, are correct;
you must use the link emailed to you to in order to participate in the Online Video Reading;
you must ensure that you are alone in a quiet room in which you will not be disturbed for the duration of your reading and within which you will not be distracted by any person or thing;
all electronic devices, other than the device on which you are participating in the reading, must be off and left outside the room in which you are participating in the reading;
all apps, software and notifications on the device on which you are participating in the reading, other than the specific communication software you are using to participate in the reading. You must provide 1 to 5 quality photos of any person(s) you’d like Allyson to try to connect with and/or you’d like to ask questions about (whether passed over or living) – the subject of each photo must have his or her eyes visible and open (NB: Allyson is not able to guarantee that any connection is made with any such persons, but providing photos is likely to have a positive effect in connection with the reading and making a potential connection) – for the avoidance of doubt, you may still book a reading if you do not provide photos that meet this criteria, but it is at your own risk and is likely to negatively affect your reading experience;
if your internet connection does not consistently perform at a download speed of 15 megabits per second (or more) and an upload speed of 2 megabits per second (or more) throughout your reading, then you acknowledge and accept that your reading may be subject to drop outs, static and/or disconnection, resulting in you being more likely to be subject to cancellations or non-complete readings as contemplated in sub-clauses 3.1(k) and 3.1(l) – for the avoidance of doubt, you may still book a reading if your internet speeds do not meet the criteria above, but it shall be at your own risk;
you must be online and ready for your reading at least 10 minutes prior to your scheduled reading time;
you must have the latest version of any communication software and/or internet browser used to engage in the Online Video Reading, and ensure that such software is fully functional – please note that no time extensions to (or postponements of) scheduled readings will be granted if delays in connection and ‘drop outs’ occur due to poor connectivity; and
if your online connection (visual and/or audio) with Allyson is poor and/or drops out, then it is agreed that Allyson will attempt to re-establish a connection a maximum of 3 times during your scheduled appointment time, and if the connection continues to drop out or is poor to the extent that it is affecting the reading, then such reading will deem to have been cancelled by you in accordance with our Cancellation Policy (and, so, you will not be entitled to a refund).
4. Rescheduled Bookings
4.1 We will use reasonable endeavours to accommodate any requested changes to appointment times received before 72 hours prior to your appointment. We reserve the right to deem booking changes made within the 72 hours prior to the appointment as a cancellation in accordance with the Cancellation Policy (set out below).
4.2 You accept that we may be required to reschedule appointments with Allyson in the event that Allyson is rendered unavailable due to circumstances beyond Allyson’ control (e.g. sickness, acts of God and other force majeure events) and you agree to discuss in good faith the rescheduling of any appointment as a result of us requiring to amend a booking for any reason.
5. Termination by Allyson
5. 1 You agree that Allyson is entitled to cancel or terminate a reading at any time (including at any time during a reading) for any or no reason. If Allyson notifies you of a termination of a reading due to circumstances beyond your control, then you must immediately comply with her directions and we shall refund the Fee actually received by us from you (provided you are not in breach of these Booking Terms and Conditions).
6. Participating in Psychic Readings
6.1 You understand that participating in a psychic reading can be (and often is) an emotional and potentially confronting experience.
6.2 You acknowledge that you are choosing to have a psychic reading and that the reading will be given to you in good faith to provide you with insight and guidance of thought – it is subject to your own personal interpretation and is not intended to constitute medical, psychological, legal, financial, relationship, personal or professional advice.
6.3 You acknowledge that insights, guidance and psychic reading experiences may vary from person-to-person and reading-to-reading, so whilst we will ensure Allyson uses her best endeavours to utilise the full potential of her gift and ability when engaging in a psychic reading, you acknowledge that due to the nature of such readings we cannot (and do not) guarantee the accuracy, completeness or applicability of Allyson’s reading, and you may not receive answers to specific questions or areas of your life in relation to which you wish to obtain guidance.6. 4 You agree to act respectfully and in good faith in connection with each reading, you agree to participate in each reading with an open mind (understanding that your reading may address topics that are not directly requested by you, or can be interpreted in multiple ways) and you agree not to deliberately mislead or lie to Allyson or otherwise disrupt any reading.
6.5 You warrant and promise that you are in a stable and healthy frame of mind and/or you are not aware of any reason (health-related or otherwise) why you should not participate in a psychic reading.
7. Allyson May Record Your Reading
7.1 You agree that Allyson (or we) may make a recording and/or film your reading with Allyson but that we shall not make the reading available to the public, unless we have obtained your prior consent. For the avoidance of doubt, the recording may be made available to internal staff or contractors bound by confidentiality for administrative or internal development reasons and will otherwise be treated as confidential information in connection with clause 10 below.
8. No Recording or Filming by You unless with the explicit prior consent of Allyson
8.1 You agree you must not (and you must not allow others to) record, film or otherwise capture any reading unless with the explicit prior consent of Allyson. You understand that any recording you make is for your own entertainment’s use only and you cannot and will not use the recording for any broadcasting use, own or other’s use in legal matters, or use it to leverage any weight or influence in any matter outside of the reading. The recording must not be used to attack, besmirch, weaponize or reputationally damage any person including Allyson.
8.2 If it comes to the attention of Allyson or us that a recording has been used in such a manner, legal action will be taken to cease and desist and to destroy the recording.
8.3 You acknowledge that the recording and broadcasting of readings is valuable to Allyson as is Allyson’s reputation, and (without limiting any other remedies available to us or Allyson) you agree that you will pay us $50,000 if you are found to have recorded a reading and/or broadcast (or otherwise published, shared, disseminated or communicated to a third party) a recording of a reading (or allowed any person to do the same) and/or made any comment that is in breach of clause 10 of these Booking Terms and Conditions.
9. No Responsibility for Your Actions
9.1 We and Allyson take no responsibility (and shall not be liable) for any decisions you make or actions you take as a result of your psychic reading and (to the extent permitted by law) you release us and Allyson from any and all liability that may arise in connection with your participation in your reading.
9.2 You acknowledge that Allyson will not provide recommendations, give you directions or advise you on decisions to be made (or actions to be taken) by you and you agree that any personal insights or opinions communicated to you by Allyson will not be relied on by you.
10. Confidentiality and Non-Disparagement
10.1 You and we agree that the matters discussed in your psychic reading are confidential and will be treated as such by you and us (and Allyson. You also agree to keep all other confidential matters relating to your booking and reading confidential. It is agreed that any confidential information may only be disclosed if required by law or if required for the purpose of seeking professional legal advice (where such adviser is bound by confidentiality).
10.2 You agree that you will not make (or authorise) any comment or representation that may disparage, defame or negatively affect us, Allyson or Allyson’ s reputation (including any negative and/or misleading comments regarding the content of any reading).
10.3 Without limiting the foregoing, you agree that you may not make any false or misleading representations, or otherwise make untruthful comments, regarding your reading or All. If you wish to share or disclose your reading experience (or any related matter) with any representative of any media outlet, network or publisher, you must obtain our prior written consent (which may be withheld at our absolute discretion).
11. Continuing Obligations
11.1 You and we acknowledge that the obligations and promises set out in clauses 1.1, 1.2, 6.3, 7, 8, 9, 10 and 11 are continuing obligations and survive termination and/or conclusion of the agreement between you and us, and termination or conclusion of such agreement will not affect those provisions set out in these Booking Terms and Conditions which by their nature are intended to survive termination or conclusion.
12. Interpretation
12.1 If any part of these Booking Terms and Conditions are rendered invalid by a competent court of law, then these Booking Terms and Conditions (or the relevant part or provision) shall, to the extent necessary, be read down or deemed to be removed and the remaining provisions shall remain in force. The laws of NSW govern these Terms and Conditions.
13. Questions or Comments
If you have any questions or comments for Allyson in relation to these Booking Terms and Conditions, please feel free to contact her at allyson@allysonmarriott.com
Cancellation Policy
Please note we need at least 24 hours’ notice if you wish to cancel your appointment with Allyson. We will offer you an alternative date and time if you wish first.
If you cancel your appointment within the 24 hours prior to your appointment (or you miss your appointment, including by way of disconnection of an online reading), then you will not be offered a refund and we will retain the full fee paid for your scheduled appointment.
To manage your booking, including rescheduling or cancelling your appointment, please refer to the reading confirmation email sent to you and click “View Appointment Details” and follow the prompts. If you did not receive a reading confirmation email upon making a booking, please let us know at allyson@allysonmarriott.com
Refunds and Returns Policy
At all times, it is my goal to provide you with a safe, confidential, compassionate, space and a genuine and truthful intuitive experience in your reading, healing or learning experiences. When you commit to payment for a reading or healing experience, I commit to you. If I am unable to keep the commitment for any unforeseen events, logistical or illness reasons, I will offer you a rescheduled time or refund. If for any reason I am unable to read you during the process of an intuitive reading, I will immediately offer you a refund.
At all times, please keep your booking/receipt as proof of purchase to enable the transaction to be easily traced and refunded.
The following situations will not attract a refund or exchange
If you have pre-paid for your reading, healing or event and did not show up/login, or give the agreed cancellation notice which is:
within 24 hours of your appointment for a reading or healing, or
within 48 hours of an event. It is unlikely your booking can be backfilled. Please take note of your confirmation message and calendar meeting details.
If you have paid a part payment as deposit towards a workshop or event but did not complete payment on the cut-off date prior to the workshop or event.
Changes to bookings outside 30 days of the original payment:
If you seek to change your original booking date/time after payment and cannot accept any alternative offered times/dates within 30 days of your original payment, I will not be able to offer a refund or exchange. I will make every attempt to find a suitable arrangement that works for both parties but will only continue to offer dates/times that fall within 30 days of the original payment. You may gift or transfer your booking to someone you know and advise of the changes, but you MAY NOT on sell the appointment, offer it for auction, fundraising or any other financial transaction. In all cases, please make a call and as a conversation is usually the best way to handle and manage these situations.
Non-returnable items
Non-returnable items include any consumable products purchased either in person or through my website including:
gift cards
downloadable software products
distance healing sessions
Late or missing refunds
If you are expecting a refund and haven’t received it yet, please firstly check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact Allyson at allyson@allysonmarriott.com
Sale items
Only regular priced physical products may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at allyson@allysonmarriott.com and send your item to:
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, Allyson will send a refund to the gift-giver, and they will find out about your return.
Shipping returns
To return any physical products please, mail your product to: PO Box 1109 Bondi Junction NSW 1355
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Allyson uses Australia Post as the standard shipping provider and ex Australia unless another specific request has been made by and paid for by the buyer.
If you are returning more expensive items, you might consider using a trackable shipping service or purchasing shipping insurance. Allyson cannot guarantee that she will receive your returned item without tracking.
Need help?
Contact me at Allyson@allysonmarriott.com for questions related to refunds and returns.